We thrive to provide the highest quality bows at the most affordable prices with the quickest turn around time! Our current turn around time is 5-10 business days (not including weekends or holidays). All orders are shipped via USPS with updated tracking. JenV + Jax Beaux Co. is not responsible for any orders after it leaves our shop. If there happens to be an issue we would invite you to contact us via email to help resolve the issue. We pride ourselves on customer service and will accommodate you in the absolute best way we can.